Beer monitoring kit supplier iDraught teamed up with the BII and Leeds Metropolitan to ask 450 licensees detailed questions about the help they get.
And a worrying 25 per cent of those said the support they receive was of “limited or no useat all”.
Steve Alton, managing director of iDraught, said: “It certainly raises questions about the overall quality of support and how those of us that work with licensees can raise our game to add real value to pub businesses.”
BII chief executive Peter Thomas added: “The results of the research clearly show that licensees not only need support, but are actively looking for it, and we will now start to work with some of our key partners to develop qualifications and support packages to fill some of the gaps highlighted.”
The three types of support were most used by licensees (more than 75 per cent) are for: accounting and book-keeping; law compliance; and beer and cellar support.
At the opposite end of the scale less than 10 per cent of licensees used any sort of support for recruitment.